Face Time in the Office
Share
How important to career success is “face time” in the office when compared with the same amount and quality of work done at home? Yahoo! and Best Buy recently received a considerable amount of press (traditional and online) regarding this issue. In both cases, the companies made changes to increase face time in an effort to improve communication and collaboration, as well as profits. Yahoo! starts the trend First to take the stage was Yahoo!. In late February, new CEO Marissa Mayer announced that Yahoo! employees may no longer work from home. This is the same Marissa Mayer who was hired last year while pregnant, came back to work after a two-week maternity leave and has a nursery next to her office (paid for with her own funds). The rationale for the new policy according to Yahoo HR: To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices. Some of the best decisions and insights come from hallway and cafeteria discussions, meeting new people, and impromptu team meetings. Speed and quality are often sacrificed when we work from home. We need to be one Yahoo!, and that starts with physically being together. Best Buy cancels ROWE Best Buy was next. Early this month, the company proclaimed that its innovative flexible work program known as ROWE (Results-Only Work Environment) was no more. Through this program, corporate employees could work flexible hours outside of the office. It was based on the premise that level of productivity was more important than number of hours worked, and location. According to Best Buy: In the context of a business transformation, it makes sense to consider not just what the results are but how the work gets done. It’s ‘all hands on deck’ at Best Buy, and that means having employees in the office as much as possible to collaborate and connect on ways to improve our business. Does this apply to law firms? These company leaders clearly believe that collaboration is a critical driver of maximum productivity and results. Is the same true for law firm leaders? Probably not. In a company, measuring employee productivity can be difficult. In a law firm, it is easy to measure billable hours. Measuring productivity by revenue billed and collected is a darn good metric when profits are the desired result. Many law firm leaders probably don’t care whether the billing is done at the office during regular office hours or done elsewhere. They don’t care much about collaboration, as long as the hours are billed and collected. From an analytic perspective (favored by most lawyers), the debate over the wisdom of the new policies at Yahoo! and Best Buy is probably irrelevant to lots of law firms. However, there is still a lesson to be learned. These developments should be a wake-up call for lawyers to reassess the value of face time in the office. Perception is reality These two prominent corporations, and probably many more, perceive that collaborative face time is very important. That same is likely to be true of some law firm leaders. A lawyer who exceeds a firm’s billable-hour targets while working outside the office may be perceived as less of a team player than a colleague who bills the same number of hours while in the office. On the face of it, that doesn’t make much sense. But in fact perception is extremely important. Liking and trusting your colleagues Also crucial but often underestimated are the “soft” benefits of collaborative face time. The legal profession is relationship-based. This is the rule for clients andco-workers. Successful attorneys have clients and colleagues who like them and trust them. It takes sufficient face time to create that relationship with colleagues. Plus, associates who hope to make partner need at least one good mentor.Face time is required to create and nurture this important relationship. Finally, there’s office “intelligence.” In order to know who’s “up” and who’s “down” — and why – a lawyer needs to spend face time with colleagues. Showing up is a big part of the battle Don’t get me wrong. I am a strong believer in work/life balance and well aware that flexible hours and working from home can be very important for many who strive for better balance. But make this choice with your eyes wide open. Carefully calculate the benefits of “showing up” at times, rather than working remotely. Read More
Categories: Legal Career Counseling
CLE 2.0: Online Quality
Recently, I attended the mid-year meeting of the Association for Continuing Legal Education. ACLEA is the primary organization for CLE professionals from bar associations, law schools, law firms and for-profit entities, as well as other CLE professionals like me. I’ve been attending ACLEA meetings for about a decade. I always leave with some interesting new thoughts about the future of CLE. Continue reading this post at www.lawyerist.com Read More
Categories: Legal Careers
Networking Groups – Are They Ethical?
Referral sources are the lifeblood of many successful attorneys. Old standby places to meet new people and establish relationships with referral sources include bar and trade associations, as well as business community organizations (such as Chamber of Commerce or Rotary). Although the missions of these groups vary significantly, referrals are the inevitable reward for active participation. Continuing reading this post at www.lawyernomics.avvo.com Read More
Networking and Websites Are Your Best Bet for Marketing
I’m frequently asked how much time and money should attorneys spend on marketing. Like a true lawyer, I reply that “it depends.” There is no magic percentage of revenue or billable hours to be allocated to business development activities. The answer to this question will vary by practice area, geographic location and budget. But when asked about the two most important marketing tools for attorneys, my answer is rarely “it depends.” The answer is your networking efforts and your website. No matter how much time and money a lawyer decides to spend, spend it in these two areas. Networking Works Like it or not, law is a relationship-based profession/business. Always has been and always will be. People hire lawyers whom they like and trust. Although liking and trusting can sometimes be achieved without face-to-face contact, an attorney’s best relationships are usually made in person and enhanced by networking. The type of networking I recommend, stresses one-on-one coffees or lunches, and perhaps the occasional client-entertainment-type activity. Social Media What about it? It is most effective when used as a marketing tool to expand your network by laying the groundwork for personal meetings. Websites Make Your First Impression With marketing legal services, you have only one opportunity to make a strong first impression. Prior to the advent of the Internet, this first impression was usually made at an in-person meeting. Today, the first impression is typically your website. Make it count. The circumstances that caused a potential client to check out your website are irrelevant. The visit could be the result of a Google search or a referral. No matter the circumstance, you want to leave the best possible impression. The lawyer with the best website will get the first call. And there may be no second call. Plenty of posts on the web provide excellent suggestions about the look and feel of a good law firm website, as well as the content. However, it never ceases to amaze me how many lawyer websites don’t follow even the basics. These include the following: Make your website easy to read and navigate. If it takes more than two seconds for a visitor to look up an attorney’s bio, your site needs work. Make sure your website contains: This is who I am, this is what I do, this is who I do it for, and this is how you can reach me. Tell stories that demonstrate how you can help clients solve their legal problems. This matters so much more than where you attended law school, all of the deals you have worked on or a list of your representative cases. Double Down on Networking and Websites Use networking to develop relationships. Use your website to inform and impress. Spend your time and money in these two areas and, trust me, your phone will ring. Originally published on Lawyerist.com Read More
Categories: Business Development
Keep Your Marketing Out of Ethics Traps
The most important ABA Model Rule governing professional conduct in the area of legal marketing is Rule 7.1, which covers communications concerning a lawyer’s services. All states have adopted this rule, worded exactly the same or very close to it. The rule provides: Continue reading this post on www.attorneyatwork.com Read More
Why Lawyers Should Beware of "Specializing"
It is the rare lawyer who is familiar with all the intricacies of legal marketing ethics rules. Most of them, however, seem to know that they must take care when using the word “specialize.” At the same time, most of these attorneys have no idea why. Continue reading this post to discover the answer. Continue reading this post at www.lawyerist.com Read More
Even Abraham Lincoln Had to Market
I enjoy the holiday season for many reasons. One is because Hollywood usually releases a few decent and entertaining movies. One movie that earned a respectable amount of praise this season is Steven Spielberg’s Lincoln. If you read the reviews, or talked to friends and colleagues who have seen the movie, you’ve probably heard a common refrain: “I didn’t know that Abraham Lincoln did that.” Lincoln the Trial Lawyer Most of you should remember from your history classes that Lincoln (like many presidents) was a lawyer. You may even recall that he was a famed Illinois trial lawyer. But you probably don’t know that Lincoln the lawyer was just as skilled at marketing his own services as he was in the courtroom. By today’s standards, in fact, he might be accused of being an ambulance chaser. As a lawyer in private practice, one of Lincoln’s most important cases was Illinois Central Railroad v. County of McLean. He represented the railroad and convinced the state’s high court that the county could not tax the property of railroads that had been chartered by the state. Without getting into the details about the facts and holding of the decision, I’d like to share with you my fascination with how Lincoln got the nod to represent the railroad in the first place. Lincoln the Marketer Lincoln initially solicited McLean County officials orally during some meetings. He wrote a letter to an official in neighboring Champaign County, seeking to represent it, too. After getting no response from either county, Lincoln then wrote to the railroad’s chief lawyer to indicate that he was available to represent the railroad. “And if you think fit,” he said, “you may ‘count me in.’” Four days later, Lincoln was retained. The rest, as the saying goes, is history. At the time, of course, Lincoln’s conduct violated no ethics rule. It wasn’t until 1908, when the ABA issued its Canons of Professional Responsibility, that individual states began to prohibit most forms of solicitation and advertising by lawyers. Under today’s rules, Lincoln’s solicitation and direct mail campaign would probably raise more than a few eyebrows. It should come as no surprise that Lincoln was effective at marketing his talent as a lawyer, After all, getting elected twice as the nation’s president could be considered the quintessential American marketing endeavor. He was obviously no amateur. Even the Best Market The next time you catch yourself grumbling over having to market so much, stop and think. Just remember, even an icon like Lincoln needed to do his fair share of marketing in order to be successful. Originally published on Lawyerist.com Read More
Billing by the Hour: We Didn't Always Do It That Way
Billing by the hour is just one of many established customs within the legal profession. Why do we do it that way? I’ve always been amused by the answer to that question. Inevitably, the answer is, “because we’ve always done it that way.” End of discussion. In the early 1980’s, when I first entered the legal profession, billing by the hour was well ingrained as the standard for all but a handful of practice areas. As a young associate in a large law firm, the thought never even occurred to me that attorneys could bill clients in any other form. Now, of course, I know better. I am very familiar with the flaws of the hourly rate system. I suspect you are, too, since the legal blogosphere is full of posts on this topic. Instead, I’d like to talk a bit about how the profession got itself into this mess. Despite what people think, “we didn’t always do it that way.” A Short History of Legal Billing A century ago, lawyers rarely billed by the hour. Instead, they billed in a variety of different manners: fixed fees, retainers, estimated “value” and contingency fees. Ironically, these are many of the same methods being touted today as“alternative.” As corporate America’s demand for legal services grew in scope and complexity in the 1960s and 1970s, it became more difficult to determine a fixed fee, a retainer or “value.” At the same time, it became more difficult for clients to understand exactly what they were purchasing. Enter the “bill by the hour” method. Initially, time records were only one component used to determine final bills. However, by the end of the 1970s, time records became the only way to determine final bills. This change was welcomed by all. Lawyers liked it because it was easy to predict revenue and profits. Clients liked it because it was easy to comprehend what they were buying. The Times They Are A’Changing Even lawyers without much business sense were soon able to figure out that the more hours they billed, the more money they made. This gave rise to law firm minimum-billable-hour requirements. You know the rest. This created an incentive to spend more time than necessary on matters and, at times, to engage in fraud by “padding” hours. Here’s a bit more history. Before billing by the hour became the standard, guess what the ABA considered to be a full year’s-worth of billable hours for a full-time attorney? In 1958, it was 1,300 hours. Those “good old days” were, in fact, pretty good! The next time you and your colleagues are commiserating at happy hour about the tyranny of the hourly rate, remember this. We didn’t always do it that way. There are a wide range of attractive alternatives. Fifty years from now, perhaps the billable hour will be the exception rather than the rule. Read More
Categories: Practice Management
Law School Regrets
I graduated from law school 30 years ago. When speaking to law students about how to find a job today, I mostly cover the basics. But I draw on my own experiences, too, and offer one bit of advice rarely provided by most career counselors. I arrived at this advice when, to prepare my presentation, I asked myself: “Knowing what I now know about legal careers after all these years, would I have done anything differently when I attended law school?” Continue reading post on attorneyatwork.com Read More
Solos: Do You Really Want a Partner?
In the legal profession, there are many solo practitioners. The ABA estimates that half of the country’s lawyers “hang out their own shingles.” Over the course of a career, most of these solos occasionally give serious thought to the idea of joining forces with another lawyer. Such a decision should never be rushed. It should always be well-thought-through. Continue reading this post at www.lawyerist.com Read More
