Smart Lawyers Have Smart Phones

In my CLE on client service, I reveal a very simple formula for satisfying clients. Know what they expect and then manage those expectations. The formula is certainly a simple one, but we all know that it is lot easier said than done.

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Categories: Practice Management
Our firm is glad we went through the strategic and succession planning process with Roy and have implemented many of his suggestions. Not surprisingly, some, though not all, of Roy’s ideas were things that I, as the firm’s leader, had wan…" Read the rest
– Managing partner, small central NE law firm

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