Client Service: Are Your Clients Really Satisfied?

If you are like many lawyers, you assume your clients are satisfied. Oftentimes, three reasons support their assumption. Their clients don't complain, they pay, and they come back. Each of these answers seems reasonable as an indication of client satisfaction. In reality, however, they provide little support.

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Categories: Practice Management
Roy provided what our firm was looking for; a thorough analysis of our succession planning issues. What we found particularly helpful was his knowledge and insight into what other firms are experiencing and doing in regard to succession planning and…" Read the rest
– Owners, small Mankato, MN, law firm

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